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Safely train pipeline operators for emergency situations.

The Pacific Gas and Electric Company (PG&E) is an American investor-owned utility (IOU). The company is headquartered at 300 Lakeside Drive, in Oakland, California. PG&E provides natural gas and electricity to 5.2 million households in the northern two-thirds of California, from Bakersfield and northern Santa Barbara County, almost to the Oregon and Nevada state lines.

Overseen by the California Public Utilities Commission, PG&E is the leading subsidiary of the holding company PG&E Corporation, which has a market capitalization of $3.242 billion as of January 16, 2019. PG&E was established on October 10, 1905 from the merger and consolidation of predecessor utility companies, and by 1984 was the United States' "largest electric utility business". PG&E is one of six regulated, investor-owned electric utilities (IOUs) in California; the other five are PacifiCorp, Southern California Edison, San Diego Gas & Electric, Bear Valley Electric, and Liberty Utilities.

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Goals

  • Be the safest, most reliable natural gas pipeline operator in the country.
  • Provide a safe and realistic training environment for new and experienced operators.


Challenges

  • Training was previously done through reviewing previous events.
  • Copies of trends, alarms and operator actions only carry so much weight.
  • Even playbacks or recordings of previous events do not place the individual “in the moment”.


Solutions 

  • AVEVA™ Pipeline Training Simulator


Results

  • Deployed a custom AVEVA Pipeline Training Simulator.
  • The entire control room staff learned effective teamwork to minimize response time and coordinate efforts.
  • Increased reliability in minimizing loss of continuity of operations.
  • Increased safety in recognizing and responding to emergencies on the pipeline.


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